Agent Configuration
To edit an agent, go to AI Agents, find the agent in the list, and click its name or the edit icon.
Configuration Fields
Name
The internal name used to identify this agent across Voxifi — in call history, campaigns, and the dashboard. Choose something that clearly describes its purpose.
Language
Set the primary language the agent will speak. This controls pronunciation and language detection during calls. Defaults to English if not set.
Configuration Variables
Variables are the inputs that personalise the agent's behaviour — they feed into the underlying prompt template. What variables appear depends on the catalog template the agent was created from.
Common variables include:
- Business name — Your company or brand name
- Agent name / persona — What the AI introduces itself as
- Services offered — What your business does
- Service area — Location or coverage area
- Business hours — When your business operates
- Transfer number — A phone number to transfer calls to if needed
Variables marked with an asterisk are required. Variables are pre-filled from your organisation's assistant defaults but can be overridden here for this specific agent.
Appointment Booking
If the agent books appointments, connect it to your calendar here. You can select from any calendar integration you've connected under Integrations:
- Google Calendar — Books appointments directly into your calendar
- Calendly — Uses your Calendly event types
- Cal.com — Uses your Cal.com availability
When a booking integration is selected:
- Timezone — Used for date/time references in the conversation
- Business Hours — Restricts bookings to within your stated hours
- Appointment Duration — (Google Calendar only) Default appointment length in minutes (5–480)
File Attachments
Files attached here are available to the agent as reference material during calls — product details, pricing sheets, FAQs, policies, etc.
Click the file picker to search and select from files you've already uploaded in Files. Up to 50 files can be attached to a single agent.
Industry Guidance
Some templates support industry-specific prompt guidance. If your template includes this, you'll see a section where you can view or customise the industry instructions that shape the agent's conversation style.
Saving Changes
A save bar appears at the bottom of the page whenever you make unsaved changes. Click Save to apply them. Changes take effect on new calls immediately — calls already in progress are not affected.
Version History
If version history is enabled on your account, a History tab appears alongside the configuration form. This shows a log of configuration changes and allows you to view or roll back to a previous version.