Usage Tracking

Track your call volume, spending patterns, and cost breakdown to manage your Voxifi budget effectively.

Accessing Usage Data

Billing Dashboard

1. Go to Settings → Billing
2. View the Transactions tab for a full ledger history

Per-Call Costs

To see the cost of an individual call:

1. Go to Calls → History
2. Click on a call
3. View the cost details

Transaction Types

Your billing ledger includes:

Type	Description
Balance Added	Manual top-up via Stripe
Auto Top-up	Automatic refill
Call Cost	Per-call usage charge, posted after completion
Phone Number Fee	Monthly number rental fee

Call Cost Details

How Calls Are Charged

Each call cost has three components:

Component	Description
Voice	Per-minute charge for the phone call
LLM	Language model usage for conversation
Transcription	Speech-to-text processing

The exact breakdown for each call is shown in call history. Costs are posted to your balance after each call completes.

Pending vs. Posted

Calls show as pending while in progress, then are posted (finalized) shortly after they complete.

Campaign Costs

Viewing Campaign Spending

1. Go to Calls → Campaigns
2. Click on a campaign
3. View call-level costs in the campaign summary

Planning Campaign Budgets

Before launching a bulk campaign, estimate your budget using a small test run:

1. Run a test batch of 5–10 calls
2. Note the average cost per call
3. Multiply by your total contact count
4. Add a 20% buffer
5. Ensure your balance covers the estimate (with auto top-up enabled as backup)

Cost Optimization

Reduce costs by:

Action	Impact
Shorter call scripts	Less per-minute charge
Better contact targeting	Fewer failed or short calls
Release unused phone numbers	Reduces monthly fees

Troubleshooting

Costs Higher Than Expected

Check for:

• Longer calls than planned
• Phone number monthly renewals in the transaction history
• More contacts reached than estimated

Missing Usage Data

If data seems incomplete:

1. Check the date filter on your transaction history
2. Wait for pending charges to post (a few minutes after call completion)
3. Refresh the page
4. Contact support if persistent

Discrepancy with Balance

Balance changes may lag slightly:

• Pending charges not yet posted
• Recent top-up still processing
• Wait 1-2 minutes and refresh

Best Practices

Regular Monitoring

• Review your transaction history after campaigns
• Check balance before starting large campaigns
• Track month-over-month spending trends

Budget Management

1. Use a test run to establish a per-call cost baseline
2. Set a balance buffer before campaigns
3. Enable auto top-up as a safety net
4. Review spending after each campaign and adjust future estimates

Next Steps

• Invoices - Download receipts
• Auto Top-up - Automatic refills
• Phone Charges - Number costs