Contact Support
We're here to help you succeed with Voxifi.
Email Support
Email: [email protected]
Response Time: Within 24 hours on business days (Monday-Friday)
What to Include
For fastest resolution, please include:
- Your organization name or email
- Clear description of the issue
- Steps to reproduce (if applicable)
- Error messages or screenshots
- When the issue started
Example Request
Subject: Calls failing with E001 error
Organization: Acme Corp ([email protected])
Issue: Since this morning, all our calls fail immediately with error E001.
Steps:
1. Go to Calls
2. Select any agent
3. Enter any phone number
4. Click "Start Call"
5. Error appears: "E001 - Insufficient Balance"
Note: Our balance shows $50, which should be sufficient.
Screenshot attached.
Thanks!Response Priority
| Priority | Response Time | Criteria |
|---|---|---|
| Critical | 4 hours | System down, all calls failing |
| High | 24 hours | Feature not working, blocking work |
| Normal | 48 hours | Questions, non-urgent issues |
| Low | 72 hours | Feature requests, feedback |
Enterprise Support
Enterprise customers receive:
- Dedicated account manager
- Priority response times
- Custom SLAs
Contact [email protected] for Enterprise plans.
Self-Service Resources
Before contacting support:
- Search this documentation - Many answers are here
- Check Common Issues - Quick solutions
- Review Error Codes - Understand errors
- Read the FAQ - Common questions
Feedback
We love hearing from you:
- Feature requests: [email protected]
- Bug reports: [email protected]
- General feedback: [email protected]
Your input helps shape Voxifi's future!